Suggestions Purchasing policy
At giftUP, it is our goal to make your life easier, more enjoyable, and more about giving to others. The following is intended to ensure your understanding and overall satisfaction when purchasing through giftUP. As always, if you have any questions, please contact us. We are here to serve our clients.
We currently only accept major credit cards as a form of payment. These include, American Express, Visa, MasterCard, and Discover. We’re working closely with our partners to provide additional payment options.
Who You Are Buying From/What You Are Buying
Depending on the package you have purchased, your payment covers a few items. You are directly paying us for the service of finding the gifts. You will then use those links and purchase your own gift through the suggested retailer(s). Or, you can choose to have us purchase the gift on your behalf and ship it to a specified location. If you have us purchase the gift, we will pass through a charge of what the gift(s) cost to you, as well as a service fee (See below for “Service Fees”). This amount is the amount the retailer charges us, and we will estimate the sales tax on the gift(s) based on the zip code it was shipped to, or purchased from. We follow all applicable state and local laws that determine the sales tax. (See section “Returns/Exchanges” below for returns)
Confirmation of Order
You will receive an email confirming your purchase with giftUP, along with next steps in the process. If you do not receive this email shortly after purchase or are directed to a page saying “Thank you for your Purchase” with a confirmation code, please contact us immediately. It is your responsibility to contact customer service at giftUP to determine if your order has been placed. As soon as we receive an order confirmation from the online retailer we will notify you through email.
Gift services purchased on our site will be charged a service fee if the customer chooses to have giftUP purchase on your behalf and ship the gift. We charge $10 for normal shipping and $20 for expedited shipping. It is important to state that expedited shipping typically represents 2 day shipping, and not overnight or next day delivery. The sales tax on the item purchased is estimated, and will be based on state and local laws governing sales tax. The service fee is non-refundable even if you choose to return the item. The gift itself has the potential to be returned or exchanged, based on the retailer’s applicable return/exchange policy, read below to find out more.
For all gifts purchased, it is the customer’s responsibility to handle returns and exchanges with the online retailer. Returns will follow the retailer’s applicable return policy where the gift was purchased. When the retailer accepts a return and the credit is applied to our account we will then pass the refund on to by crediting your Payment Method.
If you should have any questions about the above policy, please do not hesitate to contact us for clarification, or if some situation does not fit within this immediate policy. We are willing to help make your life and gift giving process as easy as possible.